At Rings & I, every ring is created with intention—and for one person alone: you.

We never refurbish, repolish, or resell returned pieces. Every ring is crafted fresh, from scratch, under our Fresh Metal Guarantee, so that what you receive begins its story only with you.

This policy exists to give you time, space, and reassurance—to live with your ring and feel absolutely sure about your choice. 

A: Return Policy for Personalised Rings 

WHAT – What Perfect Assurance Covers 

You may return your ring within 15 calendar days from the date it is marked “Ready for Pickup”, with a 100% money-back guarantee.

This return is: 
     • No questions asked – your reason is yours alone. 
     • No deductions applied – the full amount you paid is returned. 
     • GST Included – even the GST charged at the time of purchase is not         deducted and is fully refunded to you.

WHY – Why Feeling Right Matters

A ring is not just worn—it is felt. 
Sometimes, certainty arrives the moment you see it. 
Other times, it comes only after you’ve lived with it, noticed how it feels on your hand, and allowed the moment it represents to settle in.

Our 15-Day “Perfect Assurance” exists for that reason alone: 
We want you to feel completely at peace with what you choose. 

If something doesn’t feel perfect, you should have the freedom to pause, reflect, and choose again—without discomfort or hesitation. That freedom is a quiet part of what luxury truly means to us.

B: Return Policy for Customised Rings 

WHAT – What Perfect Assurance Covers 

Customised rings are shaped around your personal vision—often going beyond our standard design library. 

If such a piece is returned within the 15-day window, a 25% deduction of the total order value is applied before processing the refund. 

WHY – Why Feeling Right Matters 

Custom rings are deeply personal. 
They are not selected—they are built, step by step, around you. 

From the moment you share a personalised idea, modified proportion, or one-of-a-kind design, our team begins working exclusively on your piece: 

• Designers translate your thoughts into form 
• CAD artists refine balance and proportions 
• Diamond sorters, setters, and polishers bring it to life by hand 

Once this journey begins, much of the work cannot be reversed or reused. 
The 25% deduction simply reflects the real effort already invested—the design, development, bespoke moulds, and skilled labor that belong only to your ring. 

It is not a penalty for changing your mind. 
It is our way of being honest, fair, and respectful—to you and to the artisans behind your creation. 

HOW – How to Initiate a Return 

Beginning a return is simple. You can reach out to us through: 
• Your Rings & I Store Team 
• Rings & I Customer Support 

To help us process your return smoothly, the ring must be returned in its original condition, along with: 

• The original product, free from scratches or dents 
• Original packaging 
• Original laboratory diamond certificate(s) 
• Original invoice or a copy 

Returns are completed in the same way your ring first reached you: 

   • If you collected it from a Rings & I store, we’ll welcome you back there 
   • If it was delivered to your home, we’ll arrange a doorstep return—simple and seamless 

Once your ring reaches us: 

1. We carefully inspect it for scratches, dents, or alterations 
2. It is sent to our manufacturing unit for a mandatory Quality & Authentication Check 
3. Upon successful completion, your refund is initiated to your shared bank account 
Refunds typically reflect within 7–8 working days after the quality checks are completed. 

Important Conditions Reviewed Before Processing Final Refund 
1. Original Certificate Requirement 

The original laboratory certificate and invoice (or copy) must accompany the return. 

Lost Certificate:

▪ If the original certificate is missing, ₹1500 deduction will be applied. 
▪ The Ring will be sent to the laboratory for re-certification, as required. 
▪ This will add another 7-10 working days to complete the QC and get a Final Refund Approval. 

2. Coupons, Discounts & Promo Codes 

The refund amount will be 100% of the actual amount paid. 

If a coupon, promo code, or discount was used during the original purchase, the refund amount will be reduced by that discount value, as it cannot be reissued or recovered. 

3. Uncollected Store Pick-Up Order 

When a ring is marked “Ready for Pickup”, it means your piece is complete and waiting for its final moment with you. We understand that schedules can change, and delays can happen, and we always try to accommodate wherever possible. 

However, if a ring is not collected within 15 calendar days from the date it is marked “Ready for Pickup”, the order will be automatically cancelled. 

What Happens Upon Cancellation 

Once the order is cancelled, the value of your order is settled as follows: 

    • The advance paid is converted into Store Credits 
    • Credits remain safe with Rings & I and can be used anytime 
    • Purchases made using these credits are non-returnable 
    • Making Charges and GST will be deducted and would not be considered while  calculating the Store Credits 

This approach allows us to respect the materials and craftsmanship already committed, while ensuring your value remains protected with us. 

Regarding Online Payments & Pick-Up 

We believe that balance payments should feel natural and intentional—not rushed.  
The Store Team will never request balance payment unless the customer is physically picking up the product. 

Balance payment is expected only at the time of product handover. 

In rare situations where: 
• A customer completes the full balance payment through a payment link, 
    o Without any interaction with the store team, and 
    o The product is still not collected within 15 days, 
    o the order will still be cancelled on the 16th day, and: 

The entire amount paid (advance + balance) will be issued as a Store Credit. 

Why This Process Exists 

This policy helps us maintain a smooth, fair, and respectful workflow—for you, for our studio teams, and for the craftsmen who have already completed your piece.

Most importantly, it ensures that: 
    • You are never pressured into payments without readiness. 
    • Your value is always protected 
    • Transparency and trust remain at the center of every interaction

If you need more time or support, our team is always here to help—just reach out. 

Our Commitment 
Luxury, to us, is choice without pressure, 
ease without confusion, 
and trust built quietly over time. 

Our 15-Day “Perfect Assurance” Return Policy is designed to support your decisions with warmth, clarity, and care—while protecting the craftsmanship and integrity that define Rings & I. 

Whatever you decide, we are here—thoughtfully, respectfully, and always with your comfort at heart.