We value the trust you place on Rings & I – India’s First Ever Designer Diamond Ring Studio. That’s why we insist upon the highest standards for secure transactions and customer information privacy.

Collection of personally identifiable information

We collect your name, contact information like Whatsapp number, email id, and demographics like city, area. This information is used to personalize services for you so that we can cater to the best for your requirements. We also use your contact information to send you order updates, invoices, offers and recommendations based on your previous orders, your browsing history and your interests.
We may disclose to third party services certain personally identifiable information listed below:

- Information you provide us such as name, email, mobile phone number

- Information we collect as you access and use our service, including device information, location and network carrier.

This information is shared with third party service providers so that we can:
- Personalize designs for you
- Perform behavioral analytics to improve our efficiency.

Use of Demographic and Profile Data
We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data provided by you.

Security precautions
Our in-house custom tools, applications and site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Choice/opt-out
Rings & I – India’s First Ever Designer Diamond Ring Studio provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You may delete certain non-mandatory information. You can write to us at the contact information provided below to assist you with these requests. headoffice@diamondheadquarters.In

1. Questions?

Questions regarding this statement should be directed to the following address: headoffice@diamondheadquarters.In

Profile deletion

Rings & I enables you to request to permanently erase your Rings & I customer account. Once requested to delete, all associated information like past orders, past/current visit bookings, wishlists, saved addresses, and any pending benefits will no longer be accessible to you. The 'profile deletion' will require you to forfeit future account creation with the same email address, any claims to policies like lifetime exchange & buyback, 30 day returns and refund, product cleaning & fixing and any other policies or services offered by Rings & I – India’s First Ever Designer Diamond Ring Studio as well as any claims stemming from product damages and related issues. In the event that your account has any open orders, payments, grievances, then Rings & I – India’s First Ever Designer Diamond Ring Studio may refuse or delay the deletion of your account.

Rbi Mandate for Pan Card and COD
Pan card proof is mandatory for orders above Rs. 200,000. Order will be cancelled if the customer fails to produce the same. Made-to-order jewellery

• If a customer cancels a made-to-order jewellery order within 2 days of the order placement, the advance amount will be refunded to the customer.
  
  
• In case a customer cancels a customised made-to-order jewellery order post 2 days or order placement, there will be a 25% deduction of the order value before the refund is processed to the customer.
  
  
• In case a customer does not pick up a customised made-to-order jewellery order within 60 days from the store, the order will be cancelled and 25% of the order value will be deducted and the balance amount will be refunded to the customer in the form of a gift card.