At Rings & I, every ring begins with a feeling.
A promise, a celebration, a milestone, or a quiet moment of love meant only for you.

From the instance you share your vision, we begin shaping it with care—sourcing diamonds, planning proportions, and assigning skilled hands to bring it to life. At the same
time, we understand something deeply human: sometimes, feelings change.
Circumstances shift. Timing isn’t right.

This policy exists to honor that truth—with transparency, empathy, and respect for both: you and the people who create your ring.

A: Cancellation Policy for Personalised Rings

WHAT – Your Freedom to Pause

You may cancel your order at any time before the ring is marked as “Ready for Pickup”. This applies even if your piece is already in production, in transit, or has reached your Rings
& I store.

To initiate any order, we collect a 30% advance payment of the Estimated Total Cost. If you choose to cancel a standard order, this advance is refunded to you in full.

There are no hidden terms, no partial adjustments, and no penalties.

WHY — Because Your Journey Comes First

While every order activates craftsmanship and resources, standard designs allow us a degree of flexibility. These resources can be responsibly repurposed without loss or waste.
Because of this, we are able to return your advance entirely.

More importantly, we want you to feel comfortable choosing us—not pressured to continue when your heart isn’t ready.

If your moment needs more time, or if your plans change, we would rather return your funds with grace than carry your hesitation forward.

B: Cancellation Policy for Customised Rings

WHAT – Your Freedom to Pause

Customised rings are created only for you — from your sketches, ideas, preferences, and dreams.

If such an order is cancelled, a 20% deduction of the total order value is applied before issuing a refund.

WHY — Because Your Journey Comes First

Your custom ring isn’t a product off the shelf — it is a journey built around YOUR VISION:

• Your idea becomes a sketch
• The sketch becomes a 3D structure
• The structure becomes a mould
• And our artisans shape it by hand into something that exists nowhere else

Every stage involves real human effort — CAD artists perfecting proportions, setters matching diamonds, craftsmen adjusting millimeters, polishers bringing out the shine.

Because your piece is made exclusively for you, it cannot be reused or repurposed if the order is cancelled.

The 20% deduction is not a penalty — it simply reflects the real work already completed for your one-of-a-kind creation.

We believe in being transparent, fair, and respectful — to both you and the artisans who bring your imagination to life.

HOW – How to Request a Cancellation

We have kept the process simple, human, and supportive.

To request a cancellation, you may reach out through any of the following:

• Your Rings & I Store Team
• Rings & I Customer Support

Once you contact us, we will:
1. Carefully verify your order details
2. Confirm the current stage of your ring
3. Clearly explain the applicable refund terms
4. Initiate the refund to your registered bank account

Once processed, refunds typically reflect within 7–8 working days.

At every step, our team remains available to guide you, answer questions, and ensure the
experience feels respectful and transparent.

Our Commitment

At Rings & I, we do not view cancellations as transactions—we see them as moments of trust.

We respect that your journey is personal, and your decisions deserve understanding. At the same time, we remain committed to protecting the artisans and craftsmanship that form
the heart of every ring we create.

Whether you move forward today, tomorrow, or choose to pause altogether, we are grateful for the trust you place in us.

That trust shapes how we design, how we craft, and how we stand beside you—at every step.